Privacy Policy

Effective Date: 28/05/2026

This Privacy Policy explains how LulaAI ("we", "our", or "us") collects, uses, stores, and protects personal information through the Management System ("LulaAI").

1. Information We Collect

We may collect the following information:

  • Full name and surname
  • Email address
  • Phone number
  • Identity or employee number
  • Login activity and system usage information
  • Uploaded documents and supporting information

2. How We Use Information

Your information may be used to:

  • Provide access to training and learning content
  • Track call progress
  • Manage reporting
  • Communicate important information
  • Improve system performance and user experience
  • Meet legal or regulatory obligations

3. Sharing of Information

We do not sell personal information. Information may be shared with:

  • Employers or third party providers associated with LulaAI
  • Accreditation or regulatory bodies where required
  • Service providers supporting the infrastructure
  • Authorities where disclosure is required by law

4. Data Security

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, or destruction.

5. Cookies and Tracking

The Management System may use cookies or similar technologies to maintain login sessions, remember user preferences, and improve functionality.

6. Data Retention

Personal information and training records may be retained for as long as necessary to provide services, comply with legal obligations, or maintain training history requirements.

7. User Rights

Users may request to:

  • Access their personal information
  • Correct inaccurate information
  • Request deletion where legally permitted
  • Object to certain processing activities

8. Third-Party Services

The Management System may integrate with third-party tools or platforms. We are not responsible for the privacy practices of external services.

9. Changes to this Policy

We may update this Privacy Policy from time to time. Updated versions will be published on the LMS platform.

10. Contact Information

If you have questions regarding this Privacy Policy, please contact:

LulaAI
Email: info@LulaAI.co.za